Returns & Refunds will be accepted within 30 days of purchase. The product must be unopened and unaltered. Returns & Refunds will be processed when the returned items are received in our warehouse. Returns & Refunds will be issued in the form of store credit. If you choose to receive a refund in the form of your original payment on a new (un-opened/un-used product) you will be charged a 10% restocking fee. Please note that Sierra & Sage is not responsible for the cost of shipping returned items.

Domestic and International shipping available. Shipping options are available via FedEx and USPS with various delivery timelines. If you choose an uninsured shipping method at checkout, you assume all liability if your package is lost or damaged. You can also choose pick up in store for pickup in our Reno, NV warehouse.

Orders placed before 12:00PM PST Monday-Friday will ship the following business day. Orders placed after 12:00PM PST Monday-Friday will ship within two business days. Our shipping department is closed Saturday & Sunday as well as all major holidays.

USPS and FedEx experiencing frequent shipping delays. Sierra & Sage is not responsible for delayed packages. Please see our Shipping Policy for more information.

Density Only: 1-3 packs

Density + Length on Thin/Fine Hair: 2-4 packs

Density + Length on Medium/Thick Hair: 4-6 packs

Tape-Ins require more packs per client due to them being 1" individual tabs that must be placed throughout the head.