We do not recommend using any form of protein (animal or plant), bond builders, alkaline dyes, sulfate, alcohol, avebenzone, or sodium laurel sulfate products on Sierra & Sage Extensions. Due to the way our hair is processed these products will cause buildup/discoloration and will result in knotting and matting. Avoid salt water and chlorine to prevent color stripping, sleep with dry hair only in a low ponytail or braid, and brush your hair 2-3 times a day to prevent tangling and breakage. 

We suggest using hydrating and moisturizing professional grade products only. A proper home care routine for Sierra & Sage Extensions includes a extension safe shampoo, conditioner, detangling spray, heat protectant, hair mask, and hair oil. If custom coloring, use acidic based color only.

Returns & Refunds will be accepted within 30 days of purchase. The product must be unopened and unaltered. Returns & Refunds will be processed when the returned items are received in our warehouse. Returns & Refunds will be issued in the form of store credit. If you choose to receive a refund in the form of your original payment on a new (un-opened/un-used product) you will be charged a 10% restocking fee. Please note that Sierra & Sage is not responsible for the cost of shipping returned items.